James Amey

James is one of a small handful of people I'd turn to if I need someone guaranteed to be great; there's not many people with the ability to turn their hand to pretty much anything, but James' approach to work and his adaptability have been absolutely stellar in every instance I've had the pleasure of working with him. He's committed to doing things properly, with no half-measures, and every process or system he's ever touched has been improved immensely from his involvement. If you hire James, you're getting someone with a deep well of experience across the board and the grit and tenacity to roll up his sleeves and put the work in to drive your company forward, whether that's by leading from the front or getting deeply involved in the minutiae, James works hard without ego or assumption and always delivers to an unbelievably high standard.

I have had the pleasure of working with James since I joined Together AI as a Customer Support Engineer, and I can confidently say he’s one of the most humble, kind, and enthusiastic people I’ve worked with. From day one, James made sure I felt comfortable and supported, he helped me ramp up quickly, walked me through our processes end-to-end, and ensured I never felt overwhelmed while settling into the role. In my first few weeks, he consistently guided me case by case, always taking the time to explain context, share best practices, and help me build confidence in my decisions. James is not only deeply knowledgeable, but also exceptionally good at simplifying complex topics in the most approachable way. He has been a guide, a mentor, and a great friend, and I would highly recommend working with him, whether as a teammate or under his leadership.

Earlier in my career I did work with support and customer care. In a very different domain, but I got first hands experience on what it means to build customer relationships through support and how to navigate that incredibly tricky space of managing customer expectations, showing dedication and taking the time to find that human connection. Working with James at CodeSandbox I experienced that same focus and value set. He is incredibly dedicated to his work. He is constantly looking for opportunities to improve the communication internally and externally. Often support can become this after thought in product development, but James sees support as an equally critical role. He wants to be there as the product develops, he demands time from product teams to talk about support and over time he makes support as natural part of product development and company strategies as any other role.

As one of Together's first support engineers, and first based abroad, James had the tall task of managing support across a high-volume, US-based, product-led business. To address the sheer variety and technical depth required, James built tools, automation, and processes that the CX team relies on daily to understand & triage customer health and issues. Beyond his technical skillset, James is known for his friendly demeanor and problem-solving focus. James possesses a unique mix of strong critical thinking skills, genuine customer empathy, and the ability to just get things done, even when the rest of the team might be across an ocean.